As a former consultant, billable hours as "doing time" sounds very familiar :-).
Knowledge management, sharing and increased productivity are not compatible with billable hours; if you do something in half the time, you get half the pay.
However, focusing on value is a totally different matter, and clients should appreciate a focus on value as this gives incentive to become more efficient (which should give the clients more value for less money).
I still find the concept of value hard to explain to many people - unfortunately too many focus on price and cost instead of looking at value....
VMaryAbraham
· 2 months ago
Atle -
To be honest, some people never learn what is truly valuable. For example, sometimes it's worth it to spend a few cents more to buy some additional security. At other times the truly valuable thing is quick delivery. The key here is that we've been misusing time as a proxy for value in all cases when we really should be identifying what's valuable on a case by case basis.
All Comments
Knowledge management, sharing and increased productivity are not compatible with billable hours; if you do something in half the time, you get half the pay.
However, focusing on value is a totally different matter, and clients should appreciate a focus on value as this gives incentive to become more efficient (which should give the clients more value for less money).
I still find the concept of value hard to explain to many people - unfortunately too many focus on price and cost instead of looking at value....
To be honest, some people never learn what is truly valuable. For example, sometimes it's worth it to spend a few cents more to buy some additional security. At other times the truly valuable thing is quick delivery. The key here is that we've been misusing time as a proxy for value in all cases when we really should be identifying what's valuable on a case by case basis.
- Mary