DISQUS

Above and Beyond KM: Resting on Your Laurels Ruins Best Practices

  • Rickgrb · 2 months ago
    If knowledge was all that a person needed to do a great job, then the world would be an efficient and effective place. There is lots of great knowledge available but relatively few people with the wisdom to use it effectively in any organization. Key to the implementation of best practices is getting people to conceive of the job/initiative in a similar way to those that have proven to be most successful in that environment. First getting people to think about it the right way opens the way for people to embrace those best practices as their own.
    Change the thinking first and the behavior change will be much easier.
  • VMaryAbraham · 2 months ago
    Rick -

    You're right that knowledge by itself is insufficient. What we need is
    judgment (born of experience) that allows us to determine how much of that
    knowledge is applicable to our own situation. (I am a little skeptical of
    the urge to adopt another's best practice wholesale.) At the end of the
    day, it's that judgment that helps us identify practices that are best for
    us and improve them as necessary.

    - Mary